One agent that knows your systems. Not ten that each know one.
Every platform you own is shipping an assistant. Outlook has one. Teams has one. Revit, Procore, BuildingConnected, Acumatica, Lucernex — all of them, this year. Each one can see its own system and nothing else.
But the work that's costing you isn't inside any single system. It's the estoppel that needs the lease and the drive and the inbox. It's the variance that only appears when the budget meets the change order. Ten assistants that each see one system cannot do that work, and adding an eleventh won't either.
There's a reason your data feels unreachable, and it isn't your team's fault.
Between 2019 and 2022 most retailers rushed an ASC 842 migration. To hit the deadline, implementation teams consolidated covenant data into a single free-text field instead of the purpose-built fields the new platform provided. Co-tenancy tracking, renewal alerts, CAM reconciliation — all functionally out of reach ever since.
The data is there. The system just can't use it.
That's also why a general-purpose model didn't work when you tried it. Off-the-shelf models score around 90 on retrieval and 52 to 60 on compliance judgement — they can find the clause and still misread what it obliges you to do. Surfaice is built for the structures that carry the money: co-tenancy, percentage rent, exclusivity, radius restrictions, kick-outs, negotiated carve-outs.
