### Documentation
Get started
- [Surfaice documentation](/docs/ai)
- [What is Surfaice?](/docs/concepts/what-is-surfaice/ai)
- [Quickstart](/docs/quickstart/ai)
- [Start by role](/docs/guides/start-by-role/ai)
- [Sign in and SSO](/docs/guides/sign-in/ai)
Guides
- [Workspaces](/docs/guides/workspaces/ai)
- [Connectors](/docs/guides/connectors/ai)
- [Chat with Hugo](/docs/guides/chat-with-hugo/ai)
- [Skills](/docs/guides/skills/ai)
- [Working with Hugo](/docs/guides/working-with-hugo/ai)
- [Punch Walk Guide](/docs/guides/punch-walk/ai)
- [Lease abstraction](/docs/guides/lease-abstraction/ai)
Use cases
- [Use cases overview](/docs/use-cases/overview/ai)
- [Teams & personas](/docs/use-cases/by-team/ai)
- [Lease administration](/docs/use-cases/lease-administration/ai)
- [CAM reconciliation](/docs/use-cases/cam-reconciliation/ai)
- [Store development](/docs/use-cases/store-development/ai)
- [Construction & closeout](/docs/use-cases/construction-and-closeout/ai)
- [Portfolio & renewals](/docs/use-cases/portfolio-and-renewals/ai)
- [Operations & facilities](/docs/use-cases/operations/ai)
Skills library
- [Skills library](/docs/skills/ai)
- [Lease & portfolio skills](/docs/skills/lease-and-portfolio/ai)
- [Store development skills](/docs/skills/store-development/ai)
- [Estimating & bid skills](/docs/skills/estimating-and-bids/ai)
- [Reporting & briefing skills](/docs/skills/reporting/ai)
- [Apps & automations](/docs/skills/apps-and-automations/ai)
- [Workspace admin skills](/docs/skills/workspace-admin/ai)
Concepts & trust
- [Permissions](/docs/concepts/permissions/ai)
- [Data handling](/docs/concepts/data-handling/ai)
- [Agent limitations](/docs/concepts/hugo-limitations/ai)
- [Trust FAQ](/docs/concepts/trust-faq/ai)
- [Audit trail](/docs/concepts/audit-trail/ai)
Help
- [Release notes](/docs/release-notes/ai)
- [Security overview](/docs/security/ai)
- [Status](https://status.surfaice.pro)
- [Open app](https://agent.surfaice.pro)
Get started
- [Surfaice documentation](/docs/ai)
- [What is Surfaice?](/docs/concepts/what-is-surfaice/ai)
- [Quickstart](/docs/quickstart/ai)
- [Start by role](/docs/guides/start-by-role/ai)
- [Sign in and SSO](/docs/guides/sign-in/ai)
Guides
- [Workspaces](/docs/guides/workspaces/ai)
- [Connectors](/docs/guides/connectors/ai)
- [Chat with Hugo](/docs/guides/chat-with-hugo/ai)
- [Skills](/docs/guides/skills/ai)
- [Working with Hugo](/docs/guides/working-with-hugo/ai)
- [Punch Walk Guide](/docs/guides/punch-walk/ai)
- [Lease abstraction](/docs/guides/lease-abstraction/ai)
Use cases
- [Use cases overview](/docs/use-cases/overview/ai)
- [Teams & personas](/docs/use-cases/by-team/ai)
- [Lease administration](/docs/use-cases/lease-administration/ai)
- [CAM reconciliation](/docs/use-cases/cam-reconciliation/ai)
- [Store development](/docs/use-cases/store-development/ai)
- [Construction & closeout](/docs/use-cases/construction-and-closeout/ai)
- [Portfolio & renewals](/docs/use-cases/portfolio-and-renewals/ai)
- [Operations & facilities](/docs/use-cases/operations/ai)
Skills library
- [Skills library](/docs/skills/ai)
- [Lease & portfolio skills](/docs/skills/lease-and-portfolio/ai)
- [Store development skills](/docs/skills/store-development/ai)
- [Estimating & bid skills](/docs/skills/estimating-and-bids/ai)
- [Reporting & briefing skills](/docs/skills/reporting/ai)
- [Apps & automations](/docs/skills/apps-and-automations/ai)
- [Workspace admin skills](/docs/skills/workspace-admin/ai)
Concepts & trust
- [Permissions](/docs/concepts/permissions/ai)
- [Data handling](/docs/concepts/data-handling/ai)
- [Agent limitations](/docs/concepts/hugo-limitations/ai)
- [Trust FAQ](/docs/concepts/trust-faq/ai)
- [Audit trail](/docs/concepts/audit-trail/ai)
Help
- [Release notes](/docs/release-notes/ai)
- [Security overview](/docs/security/ai)
- [Status](https://status.surfaice.pro)
- [Open app](https://agent.surfaice.pro)
# Data handling
What Surfaice persists, what stays ephemeral, and how model providers are used.
## Persistence model
Surfaice assembles context at run time for a task. It does **not** keep a general-purpose copy of your document repositories.
**Skills** are named workflows the agent (Hugo) can run; **workspace configuration** includes which skills and instructions your company enabled. New here? See [What is Surfaice?](/docs/concepts/what-is-surfaice/ai).
### What typically persists
- Accounts and user identity
- Encrypted connection tokens
- Workspace configuration, skills, and instructions
- [Audit and agent-run logs](/docs/concepts/audit-trail/ai)
- Content a user deliberately saves (for example an accepted lease abstract moved into workspace memory)
### What Surfaice is not storing as a product default
- Bulk copies of mailboxes
- A mirror or sync of SharePoint or your DMS
- A general-purpose lake of customer documents
- Customer data used to train any model (ours or a vendor's)
## Hosting and isolation
- Each customer gets a dedicated, isolated environment with its own database
- Hosted on Google Cloud Platform in US regions
- Encrypted at rest and in transit
## Model providers
Inference may use commercial agreements with providers such as Microsoft Azure OpenAI, Google Gemini, and Anthropic, under zero-retention / no-training contractual terms for customer content as described on our [security page](/security/ai).
## Authoritative security summary
For subprocessors, compliance status, and the NDA security package, use:
- Public summary: [surfaice.pro/security](/security/ai)
- Docs page: [Security overview](/docs/security/ai)
Do not treat marketing blog posts as the source of truth for security questionnaires.
- [Permissions Previous](/docs/concepts/permissions/ai)
- [Agent limitations Next](/docs/concepts/hugo-limitations/ai)