### Documentation
Get started
- [Surfaice documentation](/docs/ai)
- [What is Surfaice?](/docs/concepts/what-is-surfaice/ai)
- [Quickstart](/docs/quickstart/ai)
- [Start by role](/docs/guides/start-by-role/ai)
- [Sign in and SSO](/docs/guides/sign-in/ai)
Guides
- [Workspaces](/docs/guides/workspaces/ai)
- [Connectors](/docs/guides/connectors/ai)
- [Chat with Hugo](/docs/guides/chat-with-hugo/ai)
- [Skills](/docs/guides/skills/ai)
- [Working with Hugo](/docs/guides/working-with-hugo/ai)
- [Punch Walk Guide](/docs/guides/punch-walk/ai)
- [Lease abstraction](/docs/guides/lease-abstraction/ai)
Use cases
- [Use cases overview](/docs/use-cases/overview/ai)
- [Teams & personas](/docs/use-cases/by-team/ai)
- [Lease administration](/docs/use-cases/lease-administration/ai)
- [CAM reconciliation](/docs/use-cases/cam-reconciliation/ai)
- [Store development](/docs/use-cases/store-development/ai)
- [Construction & closeout](/docs/use-cases/construction-and-closeout/ai)
- [Portfolio & renewals](/docs/use-cases/portfolio-and-renewals/ai)
- [Operations & facilities](/docs/use-cases/operations/ai)
Skills library
- [Skills library](/docs/skills/ai)
- [Lease & portfolio skills](/docs/skills/lease-and-portfolio/ai)
- [Store development skills](/docs/skills/store-development/ai)
- [Estimating & bid skills](/docs/skills/estimating-and-bids/ai)
- [Reporting & briefing skills](/docs/skills/reporting/ai)
- [Apps & automations](/docs/skills/apps-and-automations/ai)
- [Workspace admin skills](/docs/skills/workspace-admin/ai)
Concepts & trust
- [Permissions](/docs/concepts/permissions/ai)
- [Data handling](/docs/concepts/data-handling/ai)
- [Agent limitations](/docs/concepts/hugo-limitations/ai)
- [Trust FAQ](/docs/concepts/trust-faq/ai)
- [Audit trail](/docs/concepts/audit-trail/ai)
Help
- [Release notes](/docs/release-notes/ai)
- [Security overview](/docs/security/ai)
- [Status](https://status.surfaice.pro)
- [Open app](https://agent.surfaice.pro)
Get started
- [Surfaice documentation](/docs/ai)
- [What is Surfaice?](/docs/concepts/what-is-surfaice/ai)
- [Quickstart](/docs/quickstart/ai)
- [Start by role](/docs/guides/start-by-role/ai)
- [Sign in and SSO](/docs/guides/sign-in/ai)
Guides
- [Workspaces](/docs/guides/workspaces/ai)
- [Connectors](/docs/guides/connectors/ai)
- [Chat with Hugo](/docs/guides/chat-with-hugo/ai)
- [Skills](/docs/guides/skills/ai)
- [Working with Hugo](/docs/guides/working-with-hugo/ai)
- [Punch Walk Guide](/docs/guides/punch-walk/ai)
- [Lease abstraction](/docs/guides/lease-abstraction/ai)
Use cases
- [Use cases overview](/docs/use-cases/overview/ai)
- [Teams & personas](/docs/use-cases/by-team/ai)
- [Lease administration](/docs/use-cases/lease-administration/ai)
- [CAM reconciliation](/docs/use-cases/cam-reconciliation/ai)
- [Store development](/docs/use-cases/store-development/ai)
- [Construction & closeout](/docs/use-cases/construction-and-closeout/ai)
- [Portfolio & renewals](/docs/use-cases/portfolio-and-renewals/ai)
- [Operations & facilities](/docs/use-cases/operations/ai)
Skills library
- [Skills library](/docs/skills/ai)
- [Lease & portfolio skills](/docs/skills/lease-and-portfolio/ai)
- [Store development skills](/docs/skills/store-development/ai)
- [Estimating & bid skills](/docs/skills/estimating-and-bids/ai)
- [Reporting & briefing skills](/docs/skills/reporting/ai)
- [Apps & automations](/docs/skills/apps-and-automations/ai)
- [Workspace admin skills](/docs/skills/workspace-admin/ai)
Concepts & trust
- [Permissions](/docs/concepts/permissions/ai)
- [Data handling](/docs/concepts/data-handling/ai)
- [Agent limitations](/docs/concepts/hugo-limitations/ai)
- [Trust FAQ](/docs/concepts/trust-faq/ai)
- [Audit trail](/docs/concepts/audit-trail/ai)
Help
- [Release notes](/docs/release-notes/ai)
- [Security overview](/docs/security/ai)
- [Status](https://status.surfaice.pro)
- [Open app](https://agent.surfaice.pro)
# Chat with Hugo
How to ask Hugo questions across your workspace and connected systems.
**Hugo** is the Surfaice agent you chat with inside the application. Ask in natural language; Hugo uses the tools and connectors available in your workspace to investigate and draft work.
New here? Read [What is Surfaice?](/docs/concepts/what-is-surfaice/ai) first. **CAM** in the prompts below means common area maintenance.
## Good first prompts
- "Summarize critical dates for store 1842 this quarter."
- "Find the latest CAM reconciliation letter for this landlord."
- "Abstract this lease and list co-tenancy clauses with citations."
- "What changed in the SharePoint folder for project Riverside since last week?"
Be specific about the store, landlord, project, or document when you can. Vague prompts force more clarifying questions.
## How to work with answers
1. **Read citations and sources**, prefer answers that show where a fact came from.
2. **Correct mistakes in chat**, Hugo should learn from targeted corrections in the workspace.
3. **Save deliberately**, only promote drafts you intend to keep as durable workspace artifacts.
4. **Do not paste secrets unnecessarily**, use connected systems instead of pasting credentials or unrestricted PII into the prompt.
## UI walkthrough
When you open [agent.surfaice.pro](https://agent.surfaice.pro):
1. Workspace selector
Confirm you are in the correct customer workspace before asking about store numbers or leases.
2. Chat input
Type natural language or `/` for skill autocomplete. Be specific: store #, landlord, project, date range.
3. Skills panel
Browse skills by scope (built-in, company, workspace). Click a skill to start with its playbook loaded.
4. Citations and Preview
Answers may include source links. Maps, dashboards, and reports open in **Preview**, if Preview is empty after a long wait, see [Working with Hugo](/docs/guides/working-with-hugo/ai).
5. Apps (punch walk, document abstraction)
High-stakes workflows open structured **Apps**, guided UIs with checklists and review panes, prefer these over chat-only capture for field work. See [Apps & automations](/docs/skills/apps-and-automations/ai).
Note
Annotated product screenshots will be added in a future docs release. Until then, use the steps above with your workspace admin on the first session.
## What Hugo is not
Hugo is not a replacement for your lease admin system, DMS, or project tracker. It is an operator layer that investigates those systems and drafts work for human review.
## Related
- [Agent limitations](/docs/concepts/hugo-limitations/ai)
- [Working with Hugo](/docs/guides/working-with-hugo/ai)
- [Skills](/docs/guides/skills/ai)
- [Lease abstraction](/docs/guides/lease-abstraction/ai)
- [What is Surfaice?](/docs/concepts/what-is-surfaice/ai)