### Documentation
Get started
- [Surfaice documentation](/docs/ai)
- [What is Surfaice?](/docs/concepts/what-is-surfaice/ai)
- [Quickstart](/docs/quickstart/ai)
- [Start by role](/docs/guides/start-by-role/ai)
- [Sign in and SSO](/docs/guides/sign-in/ai)
Guides
- [Workspaces](/docs/guides/workspaces/ai)
- [Connectors](/docs/guides/connectors/ai)
- [Chat with Hugo](/docs/guides/chat-with-hugo/ai)
- [Skills](/docs/guides/skills/ai)
- [Working with Hugo](/docs/guides/working-with-hugo/ai)
- [Punch Walk Guide](/docs/guides/punch-walk/ai)
- [Lease abstraction](/docs/guides/lease-abstraction/ai)
Use cases
- [Use cases overview](/docs/use-cases/overview/ai)
- [Teams & personas](/docs/use-cases/by-team/ai)
- [Lease administration](/docs/use-cases/lease-administration/ai)
- [CAM reconciliation](/docs/use-cases/cam-reconciliation/ai)
- [Store development](/docs/use-cases/store-development/ai)
- [Construction & closeout](/docs/use-cases/construction-and-closeout/ai)
- [Portfolio & renewals](/docs/use-cases/portfolio-and-renewals/ai)
- [Operations & facilities](/docs/use-cases/operations/ai)
Skills library
- [Skills library](/docs/skills/ai)
- [Lease & portfolio skills](/docs/skills/lease-and-portfolio/ai)
- [Store development skills](/docs/skills/store-development/ai)
- [Estimating & bid skills](/docs/skills/estimating-and-bids/ai)
- [Reporting & briefing skills](/docs/skills/reporting/ai)
- [Apps & automations](/docs/skills/apps-and-automations/ai)
- [Workspace admin skills](/docs/skills/workspace-admin/ai)
Concepts & trust
- [Permissions](/docs/concepts/permissions/ai)
- [Data handling](/docs/concepts/data-handling/ai)
- [Agent limitations](/docs/concepts/hugo-limitations/ai)
- [Trust FAQ](/docs/concepts/trust-faq/ai)
- [Audit trail](/docs/concepts/audit-trail/ai)
Help
- [Release notes](/docs/release-notes/ai)
- [Security overview](/docs/security/ai)
- [Status](https://status.surfaice.pro)
- [Open app](https://agent.surfaice.pro)
Get started
- [Surfaice documentation](/docs/ai)
- [What is Surfaice?](/docs/concepts/what-is-surfaice/ai)
- [Quickstart](/docs/quickstart/ai)
- [Start by role](/docs/guides/start-by-role/ai)
- [Sign in and SSO](/docs/guides/sign-in/ai)
Guides
- [Workspaces](/docs/guides/workspaces/ai)
- [Connectors](/docs/guides/connectors/ai)
- [Chat with Hugo](/docs/guides/chat-with-hugo/ai)
- [Skills](/docs/guides/skills/ai)
- [Working with Hugo](/docs/guides/working-with-hugo/ai)
- [Punch Walk Guide](/docs/guides/punch-walk/ai)
- [Lease abstraction](/docs/guides/lease-abstraction/ai)
Use cases
- [Use cases overview](/docs/use-cases/overview/ai)
- [Teams & personas](/docs/use-cases/by-team/ai)
- [Lease administration](/docs/use-cases/lease-administration/ai)
- [CAM reconciliation](/docs/use-cases/cam-reconciliation/ai)
- [Store development](/docs/use-cases/store-development/ai)
- [Construction & closeout](/docs/use-cases/construction-and-closeout/ai)
- [Portfolio & renewals](/docs/use-cases/portfolio-and-renewals/ai)
- [Operations & facilities](/docs/use-cases/operations/ai)
Skills library
- [Skills library](/docs/skills/ai)
- [Lease & portfolio skills](/docs/skills/lease-and-portfolio/ai)
- [Store development skills](/docs/skills/store-development/ai)
- [Estimating & bid skills](/docs/skills/estimating-and-bids/ai)
- [Reporting & briefing skills](/docs/skills/reporting/ai)
- [Apps & automations](/docs/skills/apps-and-automations/ai)
- [Workspace admin skills](/docs/skills/workspace-admin/ai)
Concepts & trust
- [Permissions](/docs/concepts/permissions/ai)
- [Data handling](/docs/concepts/data-handling/ai)
- [Agent limitations](/docs/concepts/hugo-limitations/ai)
- [Trust FAQ](/docs/concepts/trust-faq/ai)
- [Audit trail](/docs/concepts/audit-trail/ai)
Help
- [Release notes](/docs/release-notes/ai)
- [Security overview](/docs/security/ai)
- [Status](https://status.surfaice.pro)
- [Open app](https://agent.surfaice.pro)
# Use cases overview
How retail real estate and store-development teams use Surfaice across the store lifecycle, from site selection through operations.
Note
**New here?** Read [What is Surfaice?](/docs/concepts/what-is-surfaice/ai) first. **Hugo** is the in-app agent; **skills** are named workflows it can run. Systems like Lucernex stay your systems of record, Surfaice sits on top of them.
Surfaice is built for the full **retail store lifecycle**. Hugo and workspace skills help teams move work forward without replacing Lucernex (or another lease admin platform), SharePoint, Procore, or other systems of record.
[Lease administration](/docs/use-cases/lease-administration/ai)
Abstraction, amendments, rent terms, and lease data quality.
[CAM reconciliation](/docs/use-cases/cam-reconciliation/ai)
Audit landlord charges against lease-defined CAM terms.
[Store development](/docs/use-cases/store-development/ai)
Site intake, feasibility, deals, and program visibility.
[Construction & closeout](/docs/use-cases/construction-and-closeout/ai)
Permits, schedule variance, change orders, punch lists.
[Portfolio & renewals](/docs/use-cases/portfolio-and-renewals/ai)
Critical dates, co-tenancy, renewal and exit decisions.
[Operations](/docs/use-cases/operations/ai)
Work orders, vendor dispatch, facilities workflows.
## Lifecycle map
Surfaice maps to how most retailers actually run store programs:
| Stage | Typical work | Surfaice helps with |
| --- | --- | --- |
| **Site selection** | Market gaps, co-tenancy, feasibility | Trade-area context, site packages, broker intake |
| **Lease** | LOI → execution → abstraction | Clause extraction, CAM terms, data into lease admin |
| **Construction** | Permits, GC coordination, budget | Permit tracking, schedule variance, change-order review |
| **Store opening** | Punch list, readiness, rollout | Closeout lists, opening checklists, cross-team status |
| **Operations** | Facilities, vendors, compliance | Work-order triage, maintenance routing, SLA follow-up |
| **Renewal & exit** | Notice windows, market rent, stay/exit | Date alerts, scenario comparison, executive packets |
Tip
Skills available in your workspace may differ. Your administrator enables connectors and workflows for your role.
## By team
Not sure where to start? See [Teams & personas](/docs/use-cases/by-team/ai).
## Marketing deep dives
For longer-form guides and agent catalog pages on the main site:
- [Use cases on surfaice.pro](/use-cases/ai)
- [Skills Hub / Library](https://www.surfaice.pro/library)
- [Lease abstraction Previous](/docs/guides/lease-abstraction/ai)