Use cases overview
How retail real estate and store-development teams use Surfaice across the store lifecycle — from site selection through operations.
Note
New here? Read What is Surfaice? first. Hugo is the in-app agent; skills are named workflows it can run. Systems like Lucernex stay your systems of record — Surfaice sits on top of them.
Surfaice is built for the full retail store lifecycle. Hugo and workspace skills help teams move work forward without replacing Lucernex (or another lease admin platform), SharePoint, Procore, or other systems of record.
Abstraction, amendments, rent terms, and lease data quality.
Audit landlord charges against lease-defined CAM terms.
Site intake, feasibility, deals, and program visibility.
Permits, schedule variance, change orders, punch lists.
Critical dates, co-tenancy, renewal and exit decisions.
Work orders, vendor dispatch, facilities workflows.
Lifecycle map
Surfaice maps to how most retailers actually run store programs:
| Stage | Typical work | Surfaice helps with |
|---|---|---|
| Site selection | Market gaps, co-tenancy, feasibility | Trade-area context, site packages, broker intake |
| Lease | LOI → execution → abstraction | Clause extraction, CAM terms, data into lease admin |
| Construction | Permits, GC coordination, budget | Permit tracking, schedule variance, change-order review |
| Store opening | Punch list, readiness, rollout | Closeout lists, opening checklists, cross-team status |
| Operations | Facilities, vendors, compliance | Work-order triage, maintenance routing, SLA follow-up |
| Renewal & exit | Notice windows, market rent, stay/exit | Date alerts, scenario comparison, executive packets |
Tip
Skills available in your workspace may differ. Your administrator enables connectors and workflows for your role.
By team
Not sure where to start? See Teams & personas.
Marketing deep dives
For longer-form guides and agent catalog pages on the main site: