### Documentation
Get started
- [Surfaice documentation](/docs/ai)
- [What is Surfaice?](/docs/concepts/what-is-surfaice/ai)
- [Quickstart](/docs/quickstart/ai)
- [Start by role](/docs/guides/start-by-role/ai)
- [Sign in and SSO](/docs/guides/sign-in/ai)
Guides
- [Workspaces](/docs/guides/workspaces/ai)
- [Connectors](/docs/guides/connectors/ai)
- [Chat with Hugo](/docs/guides/chat-with-hugo/ai)
- [Skills](/docs/guides/skills/ai)
- [Working with Hugo](/docs/guides/working-with-hugo/ai)
- [Punch Walk Guide](/docs/guides/punch-walk/ai)
- [Lease abstraction](/docs/guides/lease-abstraction/ai)
Use cases
- [Use cases overview](/docs/use-cases/overview/ai)
- [Teams & personas](/docs/use-cases/by-team/ai)
- [Lease administration](/docs/use-cases/lease-administration/ai)
- [CAM reconciliation](/docs/use-cases/cam-reconciliation/ai)
- [Store development](/docs/use-cases/store-development/ai)
- [Construction & closeout](/docs/use-cases/construction-and-closeout/ai)
- [Portfolio & renewals](/docs/use-cases/portfolio-and-renewals/ai)
- [Operations & facilities](/docs/use-cases/operations/ai)
Skills library
- [Skills library](/docs/skills/ai)
- [Lease & portfolio skills](/docs/skills/lease-and-portfolio/ai)
- [Store development skills](/docs/skills/store-development/ai)
- [Estimating & bid skills](/docs/skills/estimating-and-bids/ai)
- [Reporting & briefing skills](/docs/skills/reporting/ai)
- [Apps & automations](/docs/skills/apps-and-automations/ai)
- [Workspace admin skills](/docs/skills/workspace-admin/ai)
Concepts & trust
- [Permissions](/docs/concepts/permissions/ai)
- [Data handling](/docs/concepts/data-handling/ai)
- [Agent limitations](/docs/concepts/hugo-limitations/ai)
- [Trust FAQ](/docs/concepts/trust-faq/ai)
- [Audit trail](/docs/concepts/audit-trail/ai)
Help
- [Release notes](/docs/release-notes/ai)
- [Security overview](/docs/security/ai)
- [Status](https://status.surfaice.pro)
- [Open app](https://agent.surfaice.pro)
Get started
- [Surfaice documentation](/docs/ai)
- [What is Surfaice?](/docs/concepts/what-is-surfaice/ai)
- [Quickstart](/docs/quickstart/ai)
- [Start by role](/docs/guides/start-by-role/ai)
- [Sign in and SSO](/docs/guides/sign-in/ai)
Guides
- [Workspaces](/docs/guides/workspaces/ai)
- [Connectors](/docs/guides/connectors/ai)
- [Chat with Hugo](/docs/guides/chat-with-hugo/ai)
- [Skills](/docs/guides/skills/ai)
- [Working with Hugo](/docs/guides/working-with-hugo/ai)
- [Punch Walk Guide](/docs/guides/punch-walk/ai)
- [Lease abstraction](/docs/guides/lease-abstraction/ai)
Use cases
- [Use cases overview](/docs/use-cases/overview/ai)
- [Teams & personas](/docs/use-cases/by-team/ai)
- [Lease administration](/docs/use-cases/lease-administration/ai)
- [CAM reconciliation](/docs/use-cases/cam-reconciliation/ai)
- [Store development](/docs/use-cases/store-development/ai)
- [Construction & closeout](/docs/use-cases/construction-and-closeout/ai)
- [Portfolio & renewals](/docs/use-cases/portfolio-and-renewals/ai)
- [Operations & facilities](/docs/use-cases/operations/ai)
Skills library
- [Skills library](/docs/skills/ai)
- [Lease & portfolio skills](/docs/skills/lease-and-portfolio/ai)
- [Store development skills](/docs/skills/store-development/ai)
- [Estimating & bid skills](/docs/skills/estimating-and-bids/ai)
- [Reporting & briefing skills](/docs/skills/reporting/ai)
- [Apps & automations](/docs/skills/apps-and-automations/ai)
- [Workspace admin skills](/docs/skills/workspace-admin/ai)
Concepts & trust
- [Permissions](/docs/concepts/permissions/ai)
- [Data handling](/docs/concepts/data-handling/ai)
- [Agent limitations](/docs/concepts/hugo-limitations/ai)
- [Trust FAQ](/docs/concepts/trust-faq/ai)
- [Audit trail](/docs/concepts/audit-trail/ai)
Help
- [Release notes](/docs/release-notes/ai)
- [Security overview](/docs/security/ai)
- [Status](https://status.surfaice.pro)
- [Open app](https://agent.surfaice.pro)
# What is Surfaice?
Surfaice is an agentic AI layer over your existing retail real-estate systems of record, not a replacement system of record.
Surfaice helps retail real estate and store-development teams operate across lease administration, construction, and portfolio work.
You use it through **Hugo**, the AI agent inside your company's Surfaice workspace at [agent.surfaice.pro](https://agent.surfaice.pro). Hugo is not a separate product or login; it is how you interact with Surfaice day to day.
## How it fits together
| Piece | What it is |
| --- | --- |
| **Surfaice** | The platform, your isolated workspace, connectors, skills, and audit trail |
| **Hugo** | The agent you chat with; it investigates connected systems and drafts work |
| **Skills** | Named, repeatable workflows Hugo follows (lease abstraction, CAM triage, key dates, …) |
| **Connectors** | Consented links to systems of record, for example **Lucernex** (lease admin), SharePoint (files), Outlook (email) |
| **Apps** | Guided UIs for high-stakes outputs (for example lease abstraction review) |
## Mental model
Think of Surfaice less like a chatbot bolted onto one SaaS product, and more like a remote operator placed into your company workspace:
- It investigates available data across connected systems
- It uses tools and skills instead of waiting for a perfect integration
- It asks targeted questions when a missing fact blocks progress
- It records durable knowledge only when you accept it
- It turns repeated work into named skills
The closest analogy for security reviewers is a business-intelligence layer that reads **documents and operational systems** instead of only tables, and drafts work instead of only charts.
## What Surfaice is not
- Not a new lease admin system of record
- Not a bulk mailbox or SharePoint sync product
- Not a general-purpose data lake of your documents
## What happens in the app
1. You sign in to your company's workspace.
2. You connect the systems your role is allowed to use.
3. You ask Hugo a question in chat, or open a skill for a structured workflow.
4. Hugo reads source systems under **your** permissions, cites what it used, and produces a draft.
5. You review, correct, and save only what should persist in the workspace.
## Next steps
[Quickstart](/docs/quickstart/ai)
Sign in and run your first task.
[Chat with Hugo](/docs/guides/chat-with-hugo/ai)
How to ask questions and review answers.
[Connectors](/docs/guides/connectors/ai)
What you can link and how permissions work.
[How skills work](/docs/guides/skills/ai)
What skills are, then browse the [Skills library](/docs/skills/ai) when you are ready.
## Related
- [Permissions](/docs/concepts/permissions/ai)
- [Data handling](/docs/concepts/data-handling/ai)
- [Agent limitations](/docs/concepts/hugo-limitations/ai)