Facilities
Vendor Dispatch Optimization
AI selects the best vendor based on region, contract terms, response time, and historical performance — so repairs are done fast and cost-effectively.
What it does
- Selects the best vendor by region and store location
- Factors in contract terms, rates, and coverage areas
- Uses historical response time and first-time fix rates
- Recommends which vendor to dispatch for each work order
- Identifies vendors that respond fastest in each region
- Avoids overloading single vendors and balances workload
- Tracks dispatch outcomes to improve future recommendations
- Exports dispatch decisions for audit and vendor management
What it takes
- Work Order / Service Request
- Vendor Contract & Coverage List
- Historical Response Time Data
- Store Location & Region Map
- Vendor Performance Scorecard
What it returns
- Excel Table
- PDF Report
- Dispatch List
- JSON Data
Written into the systems your team already runs, not into a second system of record.
How teams run it
Single Job Dispatch
Recommend the best vendor for one service request.
Region Optimization
Optimize vendor assignments across a region for the day.
Vendor Response Comparison
Compare vendor response times by region and trade.
Workload Balance
Balance open work orders across vendors to avoid overload.
Cited, or flagged
Every value is anchored to the clause it came from. Where one is missing, Surfaice says so rather than inventing it.
Read where it lives
Documents are processed for the request and not retained afterwards. Nothing is copied into a second system of record.
Never trained on
Your documents do not train models — yours or anyone else's.
More in Facilities
See it run on your own documents.
Fifteen minutes, your files, and the clause behind every answer.