Facilities
Vendor Performance Scoring
AI evaluates vendor performance based on cost, response time, and resolution success — so you know which vendors to keep and which to replace.
What it does
- Evaluates vendor performance on cost, response time, and first-time fix rate
- Scores vendors by store, region, and trade type
- Identifies top and bottom performers across the portfolio
- Flags vendors that should be replaced or renegotiated
- Tracks SLA compliance and escalation frequency
- Generates vendor scorecards for procurement and facilities
- Surfaces trends over time for contract renewal decisions
- Exports scorecards for RFP and vendor review meetings
What it takes
- Work Order & Completion Data
- Vendor Invoice & Cost Data
- SLA & Contract Terms
- Response Time & Resolution Log
- Store and Region Master
What it returns
- Excel Table
- PDF Report
- Scorecard
- JSON Data
Written into the systems your team already runs, not into a second system of record.
How teams run it
Vendor Scorecard
Generate a performance scorecard for one or all vendors.
Replacement Candidates
Identify underperforming vendors to replace or renegotiate.
Regional Comparison
Compare vendor performance by region and trade.
SLA Compliance Report
Track which vendors meet or miss SLA requirements.
Cited, or flagged
Every value is anchored to the clause it came from. Where one is missing, Surfaice says so rather than inventing it.
Read where it lives
Documents are processed for the request and not retained afterwards. Nothing is copied into a second system of record.
Never trained on
Your documents do not train models — yours or anyone else's.
More in Facilities
See it run on your own documents.
Fifteen minutes, your files, and the clause behind every answer.