Lease Administration
Facilities Vendor Dispatch
Dispatches service vendors based on request and coverage — so the right vendor gets the work.
What it does
- Identifies service requests in email or forms
- Identifies store and region for vendor assignment
- Assigns the appropriate vendor by trade and coverage
- Dispatches work orders to vendor systems or contacts
- Tracks dispatch and response time for SLA
- Reduces manual dispatch and misrouted tickets
- Supports multi-vendor and multi-region dispatch
- Exports dispatch and response reports.
What it takes
- Service Request (Email or Form)
- Store & Region Master
- Vendor Coverage & Trade List
- Dispatch Log
- SLA Definitions
What it returns
- Excel Table
- PDF Report
- Dispatch Log
- JSON Data
Written into the systems your team already runs, not into a second system of record.
How teams run it
Single Request Dispatch
Assign one service request to the right vendor.
Region & Vendor Assign
Identify store region and assign vendor.
Batch Dispatch
Process multiple service requests and dispatch each.
Dispatch Report
Report on dispatch and response by vendor/region.
Cited, or flagged
Every value is anchored to the clause it came from. Where one is missing, Surfaice says so rather than inventing it.
Read where it lives
Documents are processed for the request and not retained afterwards. Nothing is copied into a second system of record.
Never trained on
Your documents do not train models — yours or anyone else's.
More in Lease Administration
See it run on your own documents.
Fifteen minutes, your files, and the clause behind every answer.